Providing support across channels can be complicated — but your customers don’t need to know that. Zendesk's Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes.
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The overall rating of this tool
Ease of use
1 = Lots of training or experience required, 5 = Can get up and going immediately with no prior knowledge or computer skulls
1 = Prohibitively expensive or unscalable pricing plan. 5 = Free or incredibly high value for money with a low price of entry. Note this score is decided relative to peer tools in the category
1 = Few or no features, unable to make anything custom, little-to-no integrations with other tools or platforms. 5 = Completely customisable, lots of integrations with 3rd-party tools, easy to add your own features, logic and even code, if needed
1 = Choose from pre-designed templates only, little-to-no design customisations available. 5 = Complete, pixel-by-pixel customisable design - usually very easy to completely replicate a design from Figma, Photoshop or Sketch