The lowdown

Providing support across channels can be complicated — but your customers don’t need to know that. Zendesk's Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes.
Our take
Explore our rating

Comparison

Adalo
Glide
Airtable
Stacker
Stacker
Features
Payments
APIs
Chat
Database
Categories
Zapier
Stripe
PayPal
Email
IF Statements

Pricing options

$

39

Suite Team
Includes:
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre - SINGLE
  • Easy-to-set-up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Reporting and analytics - PREBUILT
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
$

65

Suite Growth
Includes:
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
$

79

Suite Professional
Includes:
1 App
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS and live chat support
  • Help centre – MULTIPLE
  • Easy-to-set-up automations & workflows with additional options
  • AI-powered automated answers - UP TO 500
  • Unified agent workspace
  • Reporting and analytics - PREBUILT & CUSTOMISED
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOMISED
  • Robust APIs–- ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licences - UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web

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